test faqs
Frequently Asked Questions
Order
How do I know my order status?
You will receive an email and an SMS on order confirmation.
When your order leaves our facility you will receive a notification with your tracking number. You can track your package by going to our courier partner website.
How can I pay for my order?
We accept debit and credit cards (Visa, MasterCard, American Express & Maestro credit), UPI, Net Banking, Wallets (Paytm etc.) through a secure online server.
Cash on delivery (COD) is available in India for select PIN codes.
For International payments (via Stripe/PayPal), please reach out to us: Phone/WhatsApp- +91 7683074622 ; Email- mail@janikaa.in
How do I track my order?
Once we have dispatched your order, we will send you a tracking number through an email and SMS.
When will I receive my order?
We dispatch orders within 48 hrs (2 business days)
Thereafter, delivery time in India varies between 3-5 days depending on your location.
For international orders, delivery time varies between 4-15 days, depending on the location and delivery service opted.
How do I cancel or make modifications in my order?
Requests to cancel orders or any modifications (change the size or the shipping address) can be made before the order is dispatched. If the order has been dispatched, we would not be able to make any changes.
Reach out to us: Phone/WhatsApp- +91 7683074622 ; Email- mail@janikaa.in