Shipping:

• We normally ship all orders within 2 business days.
• Custom / Made to order collections are dispatched within 5 business days.

Delivery:

• Final delivery time will vary based on location.
• Standard Deliveries take 2-5 Days in India.
• Standard Deliveries take 4-12 Days in other parts of the world.
• However, there might be delays due to extraneous factors.

Domestic Orders:

• We charge Rs. 100 for orders with a value below Rs. 1000. (Non-refundable if shipped)
• Free shipping is available for all orders above Rs. 1000 within India.

International Orders:

• Please reach out to us.

• Prepaid– You can make secure online payments using your debit cards, credit cards, Net banking, Wallets or UPI.

• International payments can be made using cards or Paypal.

• Cash on delivery (COD): Available for domestic Indian Orders at an additional cost of Rs 50 (Non Refundable).

For express delivery, please reach out to us.

You can guest checkout without creating an account.

But we advise to set up an account and select the merchandise you like. Creating an account helps you :
• Create product wishlists.
• Keep track of your order details and transactions.
• Easily request for returns and order escalations.
• Keep updated with the latest product offerings and promotional offers.

You will receive an Email and a WhatsApp on order confirmation.
Please contact our helpdesk if your are unsure.

An email and whatsapp is sent to you after the order is shipped.
It contains the tracking number and details of the service provider.
If you are having trouble reading the emails or if you haven't
received any updates, please get in touch with our helpdesk.

Yes, your shipping address can be modified before the order is dispatched. Once dispatched, no changes can be made to the address or the order contents.
Should you modify to cancel your order, please contact us.

Do not worry at all!
Rest assured, in most cases, orders are only processed once even if your card is authorised multiple times. These duplicate authorisations are typically reversed by your bank within 12 hours.
However, if you see multiple debits on your account after 12 hours, please contact our support team for assistance. We may request your bank records to verify the issue.

Orders can be cancelled (whole/partially) only before they are dispatched. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable. Should you wish to cancel your order, please reach out to us.

You can return eligible products, upto 7 days from the date of delivery, from "My Orders" section on the website or using the return request.

• The returned product should be in its original packaging and in the same unused and unwashed condition as received. Tags should be intact.
• The product(s) clears a quality check at the Janikaa warehouse and only then the exchange/refund is processed.
• Exchange request will be accepted only once.
• Products marked under clearance section and customised products are non-returnable.
• COD and Shipping Fees are non-refundable.
• International orders are non-returnable.